Know what happened in every conversation.
Voicelink transcribes, summarizes, and scores every call and chat — then tells you what to do next and how to improve.
Completed
CallerI need to move tomorrow’s appointment.
AdaI found two openings on Friday.
Summary
Appointment moved to Friday at 2:00 PM. Confirmation sent by SMS.
Outcome achieved01:41 / 04:12
CallerI need to check my order status.
AdaOrder #4821 shipped yesterday, arriving Friday.
Summary
Order status confirmed. No further action needed.
Nothing happens off the record.
Every call and chat is transcribed, recorded, and summarized the moment it ends.
- Full transcript, searchable and timestamped.
- Audio playback for calls.
- A concise summary your team can read in seconds.
Outcomes, not just transcripts.
Voicelink reads each conversation for what actually happened — and what needs to happen next.
- Outcome detection
- — was the goal met? Tagged Successful, Neutral, or unresolved.
- Sentiment and friction
- — surfaced automatically.
- Failed actions, transfers, and unresolved issues
- — flagged.
- Next steps and follow-ups
- — generated for you — send the follow-up email, log the lead in your CRM.
SuccessfulLow friction
Next steps
Send follow-up email
Log lead in CRM
Conversations4,218
Cost / conversation$0.34
Resolved82%
Transferred12%
Unresolved6%
See the pattern across every conversation.
Zoom out from single calls to the whole operation.
- Volume, outcomes, and resolution rates over time.
- Cost per conversation and per outcome.
- Where conversations succeed — and where they break down.
- Filter by agent, channel, and use case.
Every conversation makes the next one better.
Voicelink doesn't just report — it recommends. Turn what it learns into sharper agents.
- Recommendations to improve agent instructions, knowledge, and workflows.
- Spot the questions agents miss and the steps that stall.
- Apply changes and watch outcomes improve.
Add a return-policy answerAgents missed this question 14 times this week.
Clarify the escalation step3 conversations stalled before handoff.