The right agent for every request.
Build a focused agent for each job, route every conversation to the best one, and escalate to a human the moment judgment is needed.
Sales AgentActive
Support AgentActive
Billing AgentActive
Scheduling AgentActive
Recruitment AgentActive
Instructions
Resolve order questions from the knowledge base. Escalate exceptions to support.
VoiceAda · English
ChannelWeb + phone
Knowledge baseHuman transferCalendar
One agent per job — not one agent for everything.
Give each function its own agent, with its own instructions, knowledge, tools, and boundaries.
- Separate agents for sales, support, billing, scheduling, recruitment, and more.
- Each agent stays focused on a single job, so it does that job well.
- No general-purpose agent stretched thin across every function.
Every conversation reaches the right agent.
A router agent reads intent and hands off to the specialist best equipped to help.
- Routes by what the customer actually needs — not a rigid phone-tree menu.
- The router is the one deliberate generalist: it directs, it doesn't do the work.
- Add new specialist agents without rebuilding the flow.
Incoming call
Intent detectedSales agentSupport agentBilling agent
Escalate when neededHuman support · Context attached
Agent → AgentPass to another specialist mid-conversation.
Agent → HumanEscalate when judgment, approval, or a human touch is needed.
Human → HumanRoute between teammates or departments.
Human → AgentSend routine or repetitive work back to an agent.
Hand off without dropping the ball.
Move a conversation wherever it needs to go — another agent, a teammate, or a whole department.
- Agent → agent
- — Pass to another specialist mid-conversation.
- Agent → human
- — Escalate when judgment, approval, or a human touch is needed.
- Human → human
- — Route between teammates or departments.
- Human → agent
- — Send routine or repetitive work back to an agent.
The customer never starts over.
Every handoff carries the full conversation with it — no repeating, no re-explaining.
- Whoever picks up sees exactly what's happened so far.
- Works across agents, humans, and channels.
CallerI've been waiting two days for a refund update.
Support AgentEscalating to a specialist with full context.
Context passed
Order #4821 · Refund requested · 2 prior contacts
No repeat needed