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Terms of Service

Effective date: August 1, 2025 Last updated: August 1, 2025

These Terms of Service ("Terms") are a binding agreement between you and Artemis Tech Ventures ("Voicelink," "we," "us," "our") and govern access to and use of our website, our AI voice- and chat-agent platform, and related services (together, the "Services"). By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of an organization, you represent that you are authorized to bind it, and "you" means that organization.

1. The Services

Voicelink lets businesses configure and deploy AI agents that handle customer conversations over web and phone, use connected tools, follow structured workflows, and transfer to other agents or people. We may add, change, or remove features over time. We may also make beta or trial features available, which are provided "as is" and may be modified or discontinued.

2. Accounts and eligibility

You must provide accurate, current information, keep your credentials confidential, and are responsible for all activity under your account. You must be able to form a binding contract and meet any minimum-age requirement in your jurisdiction. Notify us promptly of any unauthorized use.

3. Acceptable use

You agree not to use the Services to:

  • violate any law or regulation, or infringe the rights of others;
  • record, monitor, or process conversations without providing any legally required notices or obtaining any required consents;
  • make or send communications that violate telemarketing, anti-spam, do-not-call, or electronic-communications laws (for example, in Canada, CASL and applicable CRTC rules);
  • impersonate any person or entity, or misrepresent an AI agent as a human where disclosure is required;
  • transmit malware, or attempt to gain unauthorized access to, disrupt, overload, reverse-engineer, or circumvent the security of the Services;
  • use the Services to build a competing product, or to train a competing model, using our non-public materials; or
  • process sensitive personal information except as expressly permitted and in compliance with law.

You are responsible for the content, prompts, knowledge bases, workflows, and instructions you configure, and for your agents' conduct toward your customers.

4. Your customers and data protection

When you use Voicelink to converse with your customers, you are the controller of that personal information and Voicelink acts as your processor / service provider, as described in our Privacy Policy and any Data Processing Addendum ("DPA") between us. You are responsible for the lawfulness of your use of the Services, for required disclosures (including AI-disclosure and call-recording notices), and for obtaining any required consents from your customers.

5. Third-party services and integrations

The Services interoperate with third-party services (for example calendars, email, SMS, payment processors, and model and telephony providers). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. You are responsible for any credentials or accounts you connect.

6. AI outputs and appropriate reliance

AI agents can make mistakes and may produce outputs that are inaccurate, incomplete, or not suitable for a given purpose. You are responsible for configuring appropriate guardrails, validation, approvals, and human escalation for sensitive or high-impact actions, and for reviewing outputs before relying on them. The Services are a tool and do not constitute professional advice (including legal, medical, or financial advice) and do not replace your own judgment or that of a qualified professional.

7. Fees, billing, and estimates

Paid Services are billed on a usage basis (for example, per minute of voice and per message of chat) and/or plan fees, as described at the time of purchase. Any figures shown by the pricing estimator are indicative only and are not a quote, offer, or guarantee of price. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for. Fees are non-refundable except where required by law. We may change pricing on notice; changes apply to billing periods beginning after the notice. Overdue or failed payments may result in suspension.

8. Trials and pilot programs

We may offer trials or pilot programs on additional terms communicated at signup. Features, credits, and support provided during a trial or pilot may differ from paid Services and may be changed or ended at our discretion.

9. Intellectual property

As between the parties, we and our licensors own the Services and all related intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services in accordance with these Terms. You retain ownership of the content and configurations you provide, and you grant us the rights necessary to host, process, and use them to operate and improve the Services consistent with our Privacy Policy. If you send us feedback, we may use it without restriction or obligation to you.

10. Confidentiality

Each party may access non-public information of the other in connection with the Services. The receiving party will protect that information with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.

11. Suspension and termination

We may suspend or terminate your access, in whole or in part, if you breach these Terms, create legal or security risk, or fail to pay. You may stop using the Services at any time. On termination, your right to use the Services ends and you must stop using them. Sections that by their nature should survive (including 6, 7, 9–14) survive termination. Handling of data after termination is governed by our Privacy Policy and any DPA, including any export or deletion options available to you.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

14. Indemnification

You will defend, indemnify, and hold harmless Voicelink and its affiliates from and against third-party claims, damages, and costs (including reasonable legal fees) arising out of your content or configurations, your use of the Services, or your breach of these Terms or applicable law — including laws governing recording, consent, privacy, and electronic communications.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles, and the parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, except that either party may seek injunctive relief where available. Nothing in this section deprives you of the protection of mandatory consumer-protection laws in your place of residence.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we will provide notice as required by law, and the updated Terms take effect on the stated effective date. Your continued use of the Services after that date constitutes acceptance.

17. General

These Terms, together with the Privacy Policy and any DPA or order form, are the entire agreement between the parties regarding the Services. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries.

18. Contact

Artemis Tech Ventures · hi@usevoicelink.co